01Ask Zuri first
Zuri is the AI travel assistant inside Cribbb. Open the Zuri chat in the app and ask in your own words, at any time of day. Zuri can:
Plan or change a trip: find flights, stays and things to do, compare prices and move days around.
Help with a booking: find a booking in your trip, explain what’s included and point you to the partner who can change or cancel it.
Answer questions about Cribbb: how group trips, shared costs, calls and meeting people work.
Sort out your account: your profile, privacy settings, Cribbb Plus and free trials.
Explain payments and refunds: what you paid for and how to ask the App Store or Google Play for a refund.
Most questions are answered in seconds, without waiting for an email.
02Talk to a person
If Zuri can’t solve it, or you’d simply rather speak to someone, tap “Talk to a person” in the Zuri chat and tell us what happened. You’ll get a reference number, and a person from the Cribbb team usually replies within a day, right there in the same chat.
To help us help you faster, include the trip or booking it’s about, and the date and amount of any payment.
03Email us
Not able to use the app? Email hello@cribbb.com from the address on your Cribbb account and we’ll reply within a few working days. Please use the same address for privacy requests, questions about these pages, partnerships and press.
04Reporting a problem or someone
To report a person, a video, a review or a chat, use Report on it in the app and choose the reason. You can also block anyone at any time. Our team reviews every report.
If you’re in danger or someone is hurt, call the local emergency number straight away. Cribbb can’t send emergency help. For tips on meeting people safely, read our Safety Tips.